Distance Selling Regulations and Returns
Internet shoppers are covered by the distance selling regulations which we adhere to.
Key Facts:
The Distance Selling Regulations apply to both goods and services, where the contract is made without any face-to-face contact between supplier and consumer.
Consumers must be given clear information about the goods or services before buying;
Goods must be delivered within thirty days unless agreed otherwise;
Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made. In the case of goods, it ends seven working days after the day of receipt of the goods.
Where consumers notify the supplier in writing or another durable medium that they wish to cancel the contract, they must be refunded within 30 days all money paid.
Frequently Asked Questions
Q1. What is distance selling?
Distance selling covers goods or services sold without face to face contact such as through the internet, digital TV, mail order including catalogue shopping, phone or fax.
Q2. What are my rights when shopping online?
Your usual consumer rights apply online. Goods must be of satisfactory quality and fit for purpose; adverts and descriptions must not be misleading. With auctions and private sellers the general rule is 'buyer beware'. The Distance Selling Regulations provide additional protection e.g. your card company must refund you if your credit, debit, or store card is used fraudulently and, in many cases in the EU, the law allows you time to change your mind, within seven working days of the delivery, and get a refund.
Q3. I understand I can change my mind if I do not want the goods or services. Does that apply in all cases?
In most cases, the Regulations provide a 7 day cooling off period and a right to cancel during that period. The Regulations also allow traders to state the conditions and procedures for withdrawal, but require information about these to be supplied to the consumer. The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the order is made and ends 7 working days after the day the goods are received.
The cooling off period and right to cancel do not apply to contracts for: goods made to the customer's specification; perishable goods (flowers, fresh food); CDs, DVDs, and tapes with software, audio or video if unsealed; newspapers and magazines; betting, gaming and lotteries.
Q4. Do I have to pay to return the goods?
When consumers exercise their right to cancel they are under a duty to take reasonable care of the goods and to restore them to the supplier. The Regulations permit the supplier to include in the contract a term requiring the consumer to return the goods to the supplier at their own cost. The supplier may charge for the direct costs of recovering the goods if, on request, the consumer does not return them; this must not be more than the direct costs of recovery, such as postage or, for larger items, the cost of a van collection. Once the consumer has cancelled the order all money paid must be returned within 30 days of the date of cancellation. The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, for example because they are defective.
Q5. What should I do if the goods are faulty?
The Consumer Protection (Distance Selling) Regulations 2000 give consumers an unconditional cancellation right, in addition to their rights under the Sale of Goods Legislation. Where a consumer claims goods are faulty after having had a reasonable time to examine them (which could be after the expiry of the cooling off period above) the consumer's rights under the Sale of Goods Act apply. The Act makes it clear that if the goods do not conform to contract and the consumer exercises his or her right to reject them, they can ask for their money back, providing they do so quickly. Alternatively, they can request repair and replacement.
Q6. What can I do if I don't receive my goods?
If no date is specified, delivery of goods or the start of performance of a service must be within 30 days of the order. If they don't arrive you are entitled to cancel the order and receive a full refund. Consumers purchasing goods over the value of £100 in the UK are protected by Section 75 of the Consumer Credit Act 1974, if the seller fails to honour the contract consumers may claim costs from the credit card company. According to the Sale and Supply of Goods to Consumer Regulations 2002 the goods remain at the sellers risk until they are delivered to the consumer. Thus the supplier is liable should the goods not arrive.
Our Policy
All returns should be confirmed to the company in writing within 7 days of delivery.
The consumer will be liable for any postage costs in relation to returning the items unless the items are faulty.
The items will remain the customers liability until receipt by the company, therefore we recommend you obtain postal insurance or if the value of the package is under £39, insurance is free with a proof of postage certificate available from all post offices.
We will give a full refund upon a clear inspection of the garments, that they show no visible wear, make up stains, perfume or tobacco scents.
Refunds will be made to the paypal account specified at the original time of ordering.
All returns should be in their original packaging and addressed to:
Sekzy Clothing (.com), 106 Jervis Street, Northwood, Stoke-on-Trent, Staffordshire, ST1 2DU
Please ensure you include your order number and name with your package.
We hope you don't have any problems but if you do please do not hesitate to contact us.